Privacy Policy
We know how important it is for you to understand how we use your data. This Privacy Policy sets out how and why we collect, store, process and share your personal data. We will always be transparent with you about what we do with your personal data.This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy Policy or your rights under it please contact:
Address: Tahiti Wifi, BP 41236 Fare Tony, 98713 Papeete, Tahiti, French Polynesia
Telephone: +689 87 27 47 68
E-mail: [email protected]
What personal data do we collect?
The personal data we collect from you directly include :
- Name, forename, address, email, phone number
- Localization data (country and city of departure)
- Payment information (credit card number)
- IP address
- Connection and browsing information (like browser type, time zone setting, device used...)
- Rental history in our booking system
- Any other information you would share with us
(example : the visited islands during your trip, which help us to give you the best Wi-Fi solution during your trip regarding the current network coverage map in French Polynesia and to make statistics of router usages).
If these data are mandatory, it will shown with "*" during the collect. Some data are only collected to be able to register your booking.
Why do we collect your personal data?
- For in store, online, or over the phone purchase
- For delivery option
- For billing recap
- For direct requests with our customer service
> These data are collected regarding our commercial agreements
- Stat analysis (for example number of travelers who used our product)
- Marketing analysis (traveller and user profil : alone, family, short stay, long stay, visited islands...)
> These data are collected to serve Tahiti Wifi legitimate interests
- Take part in surveys, competitions or promotions ;
> Your consent will always be asked
Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie Policy
How do we use your personal data ?
To make our products and services available to you
We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website or within our app, take payment online (where applicable) and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us.
We also use your personal data to measure how satisfied our customers are and provide customer service.
We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
For administrative and internal business purposes
We use your personal data for our internal business purposes, such as improving our services and products and identifying usage trends. We also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language);
It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
For security and legal reasons
We use your personal data to:
Who do we share your personal data with?Tahiti Wifi shares your personal data with its historic partner : Air Tahiti Nui. Air Tahiti Nui is then able to contact you (mostly by e-mail) and send some marketing documents of promotions. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe.
Your rights
You have a number of rights relating to your personal information and what happens to it. You are entitled to:
Security and retention of your personal data
Security of your personal data
We take the security of your personal data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their job responsibilities. We also ensure that there are strict physical controls in our buildings which restricts access to your personal data to keep it safe.
Retention of your personal data
In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place. Your payment data are deleted 15 days after the end of our mutual business agreement. Your personal data are deleted after 24 months. We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version. This Privacy Policy was last updated on 17th May 2019.
We know how important it is for you to understand how we use your data. This Privacy Policy sets out how and why we collect, store, process and share your personal data. We will always be transparent with you about what we do with your personal data.This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy Policy or your rights under it please contact:
Address: Tahiti Wifi, BP 41236 Fare Tony, 98713 Papeete, Tahiti, French Polynesia
Telephone: +689 87 27 47 68
E-mail: [email protected]
What personal data do we collect?
The personal data we collect from you directly include :
- Name, forename, address, email, phone number
- Localization data (country and city of departure)
- Payment information (credit card number)
- IP address
- Connection and browsing information (like browser type, time zone setting, device used...)
- Rental history in our booking system
- Any other information you would share with us
(example : the visited islands during your trip, which help us to give you the best Wi-Fi solution during your trip regarding the current network coverage map in French Polynesia and to make statistics of router usages).
If these data are mandatory, it will shown with "*" during the collect. Some data are only collected to be able to register your booking.
Why do we collect your personal data?
- For in store, online, or over the phone purchase
- For delivery option
- For billing recap
- For direct requests with our customer service
> These data are collected regarding our commercial agreements
- Stat analysis (for example number of travelers who used our product)
- Marketing analysis (traveller and user profil : alone, family, short stay, long stay, visited islands...)
> These data are collected to serve Tahiti Wifi legitimate interests
- Take part in surveys, competitions or promotions ;
> Your consent will always be asked
Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie Policy
How do we use your personal data ?
To make our products and services available to you
We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website or within our app, take payment online (where applicable) and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us.
We also use your personal data to measure how satisfied our customers are and provide customer service.
We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
For administrative and internal business purposes
We use your personal data for our internal business purposes, such as improving our services and products and identifying usage trends. We also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language);
It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
For security and legal reasons
We use your personal data to:
- ensure the personal and financial information you provide us is accurate;
- conduct fraud checks or prevent other illegal activity;
- protect our rights or property (or those of others); and
- fulfil our legal and compliance-related obligations.
Who do we share your personal data with?Tahiti Wifi shares your personal data with its historic partner : Air Tahiti Nui. Air Tahiti Nui is then able to contact you (mostly by e-mail) and send some marketing documents of promotions. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe.
Your rights
You have a number of rights relating to your personal information and what happens to it. You are entitled to:
- have your data processed in a fair, lawful and transparent way;
- be informed about how your personal data is being used, an example being this privacy policy;
- access personal data we hold about you;
- require us to correct any mistakes in your personal data;
- require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
- request that we transfer your personal data to you or another service provider in a simple, structured format;
- object at any time to processing of your personal data for direct marketing purposes;
- object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
- object in certain other situations to our continued processing of your personal data; and
- otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.
Security and retention of your personal data
Security of your personal data
We take the security of your personal data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their job responsibilities. We also ensure that there are strict physical controls in our buildings which restricts access to your personal data to keep it safe.
Retention of your personal data
In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place. Your payment data are deleted 15 days after the end of our mutual business agreement. Your personal data are deleted after 24 months. We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version. This Privacy Policy was last updated on 17th May 2019.
